Describe-Emotion, Intelligence, Emotional intelligence

What is Emotion?

Emotion or emotion An aspect of consciousness in which a person feels joy, sadness, fear, hatred, etc. But emotion mainly reflects the emotional side of consciousness in which a person feels pleasure and pain etc. By the way, there are other aspects of consciousness that also include elements like cognition and willpower.

The affective aspect of consciousness in emotion can be defined as the fact that in this state of consciousness, only some pleasant or sad experiences mainly prevail in the mind of the individual. On this basis, emotion can be distinguished from other sensations of consciousness.

What is Intelligence?

Intelligence is the sum of the universal ability of an individual to act purposefully, to think rationally, and to deal effectively with one’s environment. That is, intelligence is the ability to adjust to new situations. Intelligence can also be defined as the ability to learn.

What is Emotional intelligence?

(Emotional Intelligence)

Emotional intelligence (Emotional Intelligence) is the ability to feelings of self and others or understand emotions, express, and control. In other words, its ability to Phechanne the feelings of others, different differentiation between emotions and they use emotional information appropriately to labeling, thinking and behavior guidance emotional intelligence are (Emotional Intelligence) says. 

Understanding your feelings, emotions, managing them properly is emotional understanding. One can use his ’emotional sense’ to communicate better with the person in front and get much better results.

Daniel Goleman ‘s book ‘ Emotional Intelligence ‘ made this term popular all over the world. Earlier, intelligence was considered to be everything. It is now recognized that

A person with good intelligence can get success, but to reach the top, it is also necessary to have emotional understanding. A person with good emotional understanding never takes unreasonable steps above anger and happiness.

There are three models of emotional intelligence. The competence model pioneered by Peter Savoy and John Mayer focuses on the emotional process of information and the individual’s ability to use it to navigate social environments. The model developed by Konstantin Vasily Petrides includes behavioral disposition and self-perceived ability and is measured through self-description. The last sample is a mix of ability and attribute. This model, developed by Daniel Goleman, defined emotional intelligence as the array of skills and characteristics that serve as a pathway to leadership performance. Studies have shown that people with higher emotional intelligence have greater mental health, exemplary work performance, and more powerful leadership skills. For example, Goleman’s research in his book, Working with the Emotional Buddha, indicates that the emotional multiplier is responsible for sixty-seven percent of the best performance in leaders and matters twice as much as technical expertise or intelligence. The imprinting of the Emotional Buddha and how it is developed have become more widely revered over the past few decades. In addition, studies have begun to provide evidence to help characterize the neural mechanisms of emotional intelligence. 

Criticisms based on the Emotional Buddha question whether the Emotional Buddha is real intelligence and whether its incremental validity exceeds the intellectual quotient and the Big Five Personality Traits.

According to Meyer and Soloway, emotional intelligence is the ability to promote emotional and intellectual development. Meyer and Salov also include the ability to feel, evaluate, and generate emotions within this capacity. According to these American psychologists, through these abilities, that is, emotional intelligence, a person can understand emotions and emotional knowledge, as well as find his emotion to be regular and directed.

Describe-Emotion, Intelligence, Emotional intelligence

According to Daniel Goleman (1955) “Emotional intelligence refers to the ability of a person to understand the emotions of oneself and others, to control them, and to make the best use of them for the attainment of one’s appetite.”

Simply put, emotional intelligence refers to certain human qualities such as understanding one’s state of mind, showing empathy towards others, and trying to increase the quality of life by controlling one’s emotions.

Emotional intelligence background

Emotional intelligence was first mentioned by Aristotle in 350 BC. It was done in the same year but then this word could not become popular. The term ’emotional intelligence was first coined in 1990 by Tow colleagues Peter Soloway and John Mayer of Yale University, but the credit for coining the term goes to the famous American psychologist Daniel Goleman (1995). Daniel Goleman in his book “Emotional Intelligence: Why It Can Matter More Than I.Q.” Emotional intelligence is explained in detail in (Emotional Intelligence: Why it can matter more than IQ).

Rationale for emotional intelligence

(Why Emotional Intelligence)

The significance of emotional intelligence or understanding lies in the fact that through it human relationships can be made healthier and better. At the same time, its importance is also in the fact that it helps in dealing with the challenges related to life and solving problems by keeping a positive attitude towards these challenges. In short, emotional intelligence gives us the ability to lead a better life.

Emotional intelligence – a combination of heart and mind

(Emotional Intelligence The Heart & The Head Combined)

It is essential to understand about emotional intelligence that it is not the counterpart of intelligence, that is, intelligence and emotional intelligence – these two concepts are not opposed to each other. Emotional intelligence or understanding also does not mean that by this the victory of the mind over the heart is achieved, that is, the victory of the intellect over the feelings. Emotional intelligence is a unique combination of heart and mind. If one considers the definitions of emotion, intelligence, and various aspects of consciousness such as attachment/motility, cognition/contemplation, and willpower/motivation, it becomes clear that emotional intelligence is incomparable with cognitive ability and emotion with intelligence. Coincidences happen and these are collectively known as emotional intelligence.

So we can say that emotional intelligence is our capacity by which we own. and try to lead a better and qualitatively better and effective life. If emotional intelligence has emotion but no intellect or if there is intellect but no emotion, then it will only be possible to partially solve our problems. For the complete solution of problems, both heart and mind are needed and both these elements are involved in the emotional merger.

Meyer and Saloway (Capacity Format)

As stated by Meyer and Soloway, emotional intelligence is the ability to promote emotional and intellectual development and through emotional intelligence, it helps to understand emotions, generate emotions and also understand emotional knowledge. Along with this, the work of controlling and directing emotions is also completed. Four main aspects of emotional intelligence emerge clearly from this definition of Meyer and Soloway.

Feeling Emotions: To understand emotions better, it is first necessary that they are felt well and fully. Sometimes, to feel emotions, there is no need to hear words or language, but through facial expressions and body language, emotions are felt, and then they are better understood.

Interpretation of feelings: The interpretation of feelings means to think through the feelings. And to respond according to feelings through cognition. By feeling emotions, we understand when and how we have to respond. Usually, emotionally we respond to those objects, thoughts, or persons that attract our attention more rapidly.

Understanding Emotions: Many things can be hidden in feelings. Therefore, when feelings are felt, it is also necessary to understand what they mean. If a person is expressing anger, the inspector needs to understand what is the cause of this anger and what can be its motive? For example, if our boss (at work) is angry with us, it may mean that he is not happy with our work or that he has come from his own home angry. The point is that it is very important to understand the feeling. 

Managing emotions: An important aspect of emotional intelligence is the control and management of emotions. Emotion management includes controlling and directing emotions and responding appropriately to the feelings of others.

Elements of emotional intelligence according to Daniel Golman

Daniel Goleman says that emotional intelligence refers to the skill by which we manage or conduct our inner life and move in harmony with people. There are five types of elements in this concept which are as follows:

Being Self Aware: Having accurate knowledge of your emotions is the basis of emotional intelligence. If we know and understand our emotions etc properly, then only we will be able to keep them under control. This will help us to moderate our reactions and behavior. The emotional connection of a person who is unable to identify his passion depends on the kindness of others.

Your emotions ( to self-manage emotions) (Managing Emotions): The second element of emotional intelligence to self-manage their emotions. Self of emotions refers to the conduct of one’s emotions by the individual. That is, the momentum is increased or decreased as needed, and can be diverted in the desired direction. Only a person who can control his emotions can face the challenges of a life well. This management of our emotions includes controlling disorderly impulses, coping with the ups and downs of life, delayed gratification, and keeping away the ego when it comes to achievements.

Having Self Motivation: The third element of emotional intelligence is to motivate oneself optimistically. There can be different sources of inspiration for us. We can get inspiration from reading good literature and also from people. But any inspiration from outside is of no importance unless we have inspired ourselves, the inspiration to adopt or adapt it in our own life will come from within. Full effort in any work is possible only by being spontaneous. For this, it is necessary to have faith in your feelings and abilities.

Recognizing the Emotions of Others: The fourth element of emotional intelligence is recognizing the emotions of others, as each person has a different personality. We must accept this reality. Just as we want people to understand us and our thoughts, respect our views, similarly other people also have the same expectation. If we come to the aid of others when the time comes, then only we can expect the same for ourselves. Thus the feature of this element is that people can read the social cues of others’ emotions and react empathically accordingly.

Handling Relationship: The fifth and essential element of emotional intelligence is handling the emotions of others. That is, making the interpersonal relationship effective is an art for which one has to manage the emotions of others. Thus, the person endowed with this element leads and becomes popular in society.

Qualities of an Emotional Intelligence and Smart Administrator

(Attributes of an Emotionally Intelligent Administrator)

An administrator with emotional intelligence and understanding has the ability to-

  • To resolve disputes constructively.
  • Do not take the emotions and expressions of others (anger etc.) on a personal level and can control their behavior.
  • Be able to cope with any kind of uncertainty or change.
  • Understand the moral values ​​and beliefs that influence decisions, i.e. identify them.
  • Understand and empathize with the different emotions and situations of other people.
  • You can also take others with you.
  • Be able to behave appropriately with anti-social elements or mindless persons in all circumstances.

Relevance of Emotional Intelligence and Understanding in Civil Services at present

(Relevance of Emotional Intelligence in the Current Environment of Civil Services)

In the present context, the work associated with the civil service is plagued with many problems, challenges and contradictions. Some of these are

  • Rapidly changing social values ​​and structures.
  • Growing population and unemployment, as well as the widening gap between the rich and the poor in the area of ​​regional economic communication facilities.
  • Lack of basic infrastructure as well as housing, drinking water and similar basic needs.
  • Increasing awareness among the general public and increasing number of poor and deprived.
  • Widespread use of information technology, which is helping the government. At the same time, there is increasing pressure that the government should perform its work in such a way that in the general public there is a belief in the government that the government is really capable and paramount.
  • The 73rd and 74th Constitutional Amendments have resulted in decentralization of power, giving rise to a new class of politicians who have priority over civil servants. Because of this civil servants do not get complete autonomy in their work.
  • The demand for bringing about a comprehensive change in the concept of administration has started rising vigorously. The general public has started demanding good governance and many such ideas have arisen strongly about what and how the civil servants should decide and how to ensure good governance. On the one hand, the government is expected to play a variety of roles at the same time, there is also a demand that the role of the government is negligible in some areas. Therefore, the interference of the government in these areas is undesirable.
  • There is a general consensus that the government has to prove its ability to perform its functions, it needs to be accountable and transparent, as well as it is the duty of the government. To ensure the participation of the public and civil society in the administration so that the establishment of good governance is possible. The consensus reached on all these points is a challenge in itself for the civil servants.
  • At present, matters relating to the common man are being politicized at a rapid pace, due to which civil servants find themselves in a dilemma.
  • Negative thinking towards politics and administration has become ingrained in the general public and both these institutions have been seen with blasphemy, hatred and distrust.
  • There is no consensus within the government itself in the government policies, schemes and their implementation related to the people and this internal struggle has become more intense now as well as public.
  • The tendency of struggle and movement among the people has become very intense. It is no longer easy for the civil servants and the government itself to satisfy the masses. Even on a small incident, common citizens get agitated and get involved in destructive works. The number of such people has increased due to which governance has become very difficult.
  • There are many problems in front of the administration itself, such as political pressure, openly corruption, improper functioning, excessive concentration of power, traditional rules and laws and other such tendencies have become a big obstacle in front of the administration.

The task of civil servants grappling with these problems is now more complex than ever. The working methods of administration have also become outdated, which have not proved effective in solving new problems. Not much can be expected from the civil servants themselves now because they put maximum part of their potential in protecting themselves so that their jobs do not suffer. Under these circumstances, only civil servants with emotional intelligence and understanding can deal with these situations, present reasonable solutions to the problems and can adjust with a positive attitude towards the changing social, political, and economic conditions.

How can Emotional Intelligence help in Civil Services?

(How can Emotional Intelligence Help Civil Services?)

Emotional intelligence and understanding can provide three types of help at work-

  • To maintain cordial atmosphere at work place.
  • To improve the conduct and performance capacity of each employee.
  • To improve the performance efficiency of the organization.

Positive results have been seen in many private and public undertakings through emotional intelligence and understanding. For example, in America, the use of emotional intelligence has been of great help in the Air Force, Navy, Johnson & Johnson, Motorola, and some such organizations. HPCL in India also. It has not only improved the work culture but has also helped in building better leadership. This type of training was given to some senior officers in the beginning by this organization and they were also allowed to use emotional understanding at the level of the organization.

Knowledge of and awareness of emotional understanding helps in the following ways:

  • Good results are seen in the development of interpersonal communication skills within the administration.
  • There is a change like work, an increase in the ability to deal with any kind of external pressure and mental stress and disputes and to solve problems appropriately.
  • It helps in making predictions consequences of each employee’s attitude and their ability to perform the job.
  • Honesty, devotion, commitment and credibility towards work increase.
  • Develops a tendency to look and understand any matter in an integrated manner.
  • Motivates for work and helps to maintain an optimistic outlook.
  • By controlling negative tendencies, the attitude to work in a healthy way is developed.
  • Motivation like being mindful towards the goal, taking initiative, engaging in work is given.
  • Communication skills are developed.
  • The tendency to work with group spirit (team work) is developed. The feeling of cooperation towards each other is developed, which strengthens the interpersonal relationship.
  • Leadership skills are developed and an understanding of where and how leadership should be provided.
  • Through discussions, the ability to control the situation is developed.
  • There is a positive attitude towards cultural pluralism.
  • Better management of information and time helps in completing multiple tasks simultaneously.
  • The ability to work with concentration develops. Knowing the politics of the group going on at the workplace, without being influenced by it, the culture of working is developed.
  • Aggression declines at the level of temperament and behavior.
  • Develops the ability to be an agent of change.
Describe-Emotion, Intelligence, Emotional intelligence

Emotional Intelligence Achievement, (E.Q.)

(Emotional Intelligence Quotient)

Emotional intelligence achievement in a nutshell Also called (EQ). Emotional achievement measures a person’s ability to respond to a particular situation. That is, how a person will react in a situation, it is his EQ. will depend on EQ It is present in both man and every animal, whereas man uses it more efficiently than animals. EQ It measures the emotional abilities of a person. So who has how many EQs? It is possible to check it by tests. It is known from studies that higher E.Q. It is a better and reliable indicator of future successes, through which it is possible to successfully guard against the stresses, struggles and frustrations of life.

Intelligence Quotient ie I.Q. Emotional intelligence or emotional intelligence is different from achievement (EQ). I.Q. It is a measure of a person’s intellectual ability. It is based on logic, who is so intelligent, it is his I.Q. it depends on. high I.Q. Having it does not guarantee that the person will get life satisfaction, social respect or achieve certain achievements.

EI (Emotional Intelligence) and EQ at work place. usefulness to (emotional achievement)

(EI and EQ in the Work Place) 

Here work place means the people working and the relationship between them. An employee is considered better for an organization whose EQ (emotional achievement) is higher than his I.Q. (intellectual achievement). Goldman (psychologist) also claimed E.I. (Emotional intelligence) person is more successful and better than others, especially at his/her workplace. According to modern researches, I.Q. Determines 20% of success in a person’s life. But EQ. Determines 80 percent of success in a person’s life.

 Emotional achievement (EQ) and its use at the workplace can be understood by the following examples-

Recruitment or Recruitment Process: E.Q. (Emotional Achievement) has an invaluable contribution in the process of planning i.e., before recruiting the employees, their E.Q. The measurement of a person helps in the selection of a highly capable person.

Predicting Performance: Today the I.Q. of the employees. His EQ at the time of test itself. measurement is also taken. This helps to find out how their performance is. Because of this ability, they are kept in suitable places where their need is felt the most. This helps a lot in handling the work of the organization.

Negotiation: E.Q. Through dialogue or dialogue in any field, it helps to move forward the work. A person with emotional intelligence and understanding can negotiate a solution with any type of person, whether it is a business partner, colleague, or customer, through dialogue.

Performance Management: EQ through Feedback. Helps in measurement. After knowing the feedback about the employees, the employees themselves try to improve their work efficiency so that they can move ahead in life. It also helps them to become tactful. This is because they also get to know what coworkers or other people think of them based on the feedback given about them. This gives them the motivation to improve themselves.

Peer Relationship: Nowadays networking plays an important role in every field. Networking means building personal relationships with different types of people. These people are usually similar even though they may be associated with different professions. Here the EQ is the role of a better EQ. The person with (intelligence achievement) is very positive about these relationships and tries to successfully execute any task with the attitude of being cooperative towards each other. In the present context, big problems are being solved through networking.

Emotional Intelligence and Attitude

(Emotional Intelligence and Work Attitude)

The attitude of a person can be ascertained from his behavior. Evaluation of certain types of behavior and its consequences, if evaluated, can help to determine the attitude of such a person towards his work. From this, it can also be inferred that such a person can provide a good leadership or can be a better manager. Speaking, predictions can be made about his performance ability as well as his attitude. In this context also, emotional intelligence and understanding have an important role as it is directly related to the attitude of the person towards the work. Along with his work behavior also his EQ. is detected. A person’s emotional intelligence and understanding are associated with the following types of work attitudes and behaviors

Job Satisfaction: A person who is full of emotional intelligence and understanding, has a positive attitude towards his work and this also gives him satisfaction in his work.

Organizational Commitment: People with emotional intelligence and understanding are optimistic. It is this quality due to which such persons are honest about their work and not busy in finding faults of others. This increases their commitment and loyalty towards the organization, in which the interest of the organization is also hidden.

Personal Vs. Work-Family Conflict: A person with emotional intelligence understands the difference between personal and professional life very well. He has such a power to strike a balance between the two. That is, he does not allow any kind of family interference in business matters. At the same time, he does not allow his everyday work to dominate his personal life. He can do this because he can keep his emotions and emotions under control. So he can make a better decision.

Job Performance: Emotional intelligence and understanding have a clear effect on job performance. A person who is emotionally controlled and makes thoughtful decisions is mostly successful in his work. Exceptions to this are rarely seen. It has been proved by many studies that an emotionally strong and emotional person can make better decisions and can also provide efficient leadership.

Emotional Intelligence and Effective Leadership: It is now increasingly realized that traditional management and leadership skills are not enough for the successful operation of an organization or organization. The important role of emotional intelligence and understanding has been recognized in this context, as the technical skills required to lead or manage any organization have their limits. Many such new situations arise in front of people associated with leadership and management, which demand a special ability from their personality. This special ability or ability is nothing but Emotional Intelligence.

Nowadays, there is a special search for a person with emotional intelligence and understanding to run an organization. It has been found in many studies that for effective leadership it is necessary to have emotional stability and the ability to adjust. Only a person who has control over his emotions and has flexibility in thoughts and behavior can give better and successful leadership to an organization or organization. In this way, a person with emotional intelligence can also contribute significantly to the success of an organization. It can also be understood in such a way that if the person is aware of his emotions/emotions and he is also successful in controlling it, then he will understand that at what time and what decision to take. This applies to an individual, a workgroup, or even an entire organization.

The Future of EI in Bureaucracy: The processes and activities associated with bureaucracy have gone far beyond the historical concept of dehumanization and impersonality. Emotional efficiency requires the fact that a new beginning should be made in the field of public administration through performance and customer service. Based on the principles of self-awareness, interpersonal relationship management, and social consciousness, emotional intelligence has become important to the internal organization of public agencies (eg: leadership, cooperation, and external exchange with citizens).

Describe-Emotion, Intelligence, Emotional intelligence

Categories: Psychological

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